Matt Carpenter
| Father | Husband | Coach | Mentor |
- Role
- Director of Operations at Preferred It Group, Llc
- Location
- Maryville, TN, US
- LinkedIn followers
- 500 followers
About Matt Carpenter
Hard work beats talent when talent doesn\'t work hard.\" Born in Rochester…
Experience
Director of Operations
Oct 2014 — Present · Fort Wayne, IN, US
With over 25 years of experience, Preferred IT Group has been committed to serving businesses in Indiana, Michigan, and Ohio. We work with organizations with anywhere between 10 and 500 employees to help them utilize technology to maximize productivity, reduce and eliminate downtime, and increase profitability. Our certified network engineers and consultants are experts in their fields. Together with our partnerships with Microsoft, SonicWALL, IBM, Lenovo, Trend Micro, Citrix, VMWare and others, we provide our clients with the first rate knowledge and support today\'s network needs.* Oversee all Service Desk operations and promote top-notch customer service and core values.* Continuously enhance Service Desk strategy aligned with company goals.* Implement ITIL components like incident management, request fulfillment, and service reporting.* Manage dispatch of incidents and appointments for optimal resource use.* Conduct quality assurance reviews of service tickets and time entries.* Drive process and procedure improvements to boost team productivity and profitability.* Collaborate with Director of Operations to design and maintain process documentation.* Identify, communicate, and mitigate risks to ensure successful service delivery.* Enforce standards/procedures to maintain system consistency.* Understand Service Desk objectives and team member roles.* Align team tasks and training with career interests.* Ensure up-to-date and accurate client IT documentation.* Administer 24x7 on-call paging system, manage reports, escalations, and schedules.* Participate in recruiting, interviewing, hiring, and terminating employees.* Identify improvement areas and suggest constructive changes for the company.
Skills
- Troubleshooting
- Vmware
- Disaster Recovery
- System Administration
- Antivirus
- Windows
- Servers
- Itil
- Help Desk Support
- Information Systems
- Vmware Esx
- Customer Service
- Networking
- Computer Network Operations
- Microsoft Technologies
- Vpn
- Citrix
- Infrastructure
- Technical Support
- Network Security
- Software Documentation
- Data Center
- Operating Systems
- Sonicwall
- Lan-Wan
- Virtualization
- Routers
- Network Administration
- Small Business IT Solutions
- Computer Hardware
- Network Security Implementation
- Microsoft Exchange
- Trend Micro
- Management
- Firewalls
- Information Technology
- Cloud Computing
- Xen
- Windows 7
- Printers
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