Zafar Akbar

Business Owner at The UPS Store

Role: Business Owner at The UPS Store
Location: Wichita, KS, US
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Zafar Akbar

Zafar is a visionary, energetic and a cross-functional customer service & sales leader with more than 18 years of experience in Fortune 100 companies. He is an innovative executive who fosters open dialogue and promotes frank discussion to drive change with a unique talent at selecting and developing people to deliver the results. He has a reputation for having the ability to turn around average and under-performing teams by utilizing deep dive analysis, coaching and detailed performance improvement plans. He is an operational execution expert who achieved results through flexing his leadership style to continuously balance and meet the needs of customers, employees and stakeholders. Zafar has skills, expertise and specialties in customer service and sales, call centers include: Customer Quality and Satisfaction Customer Experience Strategy and Management Customer Retention Strategy and Management Employee Relations and Satisfaction Superior Leadership Skills Collaboration and Leadership Management Learning, Development and Training Programs Coaching and Leadership Development Performance Management Call/Contact Center Operations Budgeting and Operating Expenses Call/Contact Center Support Programs Program and Project Management Problem Solving Skills Business Process Improvement Outbound-Inbound Sales/Retail Channel Analytical Workforce Management Vendor Management and Support Technical Care Telecommunications and Wireless Email: m••••••••@gmail.com

Experience

Business Owner
The UPS Store
Apr 2017 — Present · Wichita, KS, US

Education

Wichita State University
Bachelor's Degree
Wichita State University
Bachelor's degree

Skills

Human Resources
Vendor Management
Coaching
Customer Retention
Customer Experience
Customer Service
Call Center
Cross-Functional Team Leadership
Customer Satisfaction
Budgets
Telecommunications
Performance Management
Management
Project Management
Leadership
Contact Centers
Sales
Wireless
Call Centers

Contact information

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Work email
•••••@theupsstore.com
Personal email
•••••@•••••.com
Direct dial
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Current company

The UPS Store

Retail · 1K employees · Founded 2003 · San Diego, CA, 92121, US

With more than 5,500 locally owned locations across North America, The UPS Store is the nation’s largest retail network of shipping, postal, printing and business service centers. The UPS Store, Inc., franchisor for The UPS Store locations in the U.S., is a wholly owned subsidiary of UPS. The UPS Store franchise locations offer consumers and small businesses a wide range of products and services to meet all their needs in one convenient location, including printing, packaging, shipping, mailbox services, moving supplies and other in-center services. The UPS Store has been recognized as the No. 1 Postal & Business Services franchise for 31 years straight by Entrepreneur Magazine “Franchise 500.” USA Today, G.I. Jobs recognized The UPS Store franchise as one of the 50 Top Franchises for Military Veterans. Additionally, The UPS Store franchise was named American Brand Excellence Award Winner in the Retail category by City Business Journals. The UPS Store retail ownership opportunities are available to “qualifying entrepreneurs.” The UPS Store has opportunities throughout the U.S. and Canada. Through an association with Franchise America Finance and The Bancorp Bank, The UPS Store also offers the option of national funding for qualified franchisee candidates. Be your own boss by opening a The UPS Store retail location. Learn more at https://www.theupsstorefranchise.com/

theupsstore.com

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