Myrna Torres
VP, Business Experience Planning & Administration Mgr Sr @PNC
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WORK HISTORY
VP, Business Experience Planning & Administration Mgr Sr @PNC
Lead a high-impact team responsible for enabling the success of PNC\'s Home Lending Sales organization, supporting approximately 500 sales team members nationwide. Drive national-level training, process development, content strategy, and sales readiness in partnership with business leaders, control partners, and platform teams. Serve as a key liaison between field sales and enterprise functions during major rollouts and change initiatives.Oversee training and omnichannel support delivery for the Home Lending Sales team, including team-built content, procedures, reference libraries, and system tools.Manage and curate department-wide content libraries via SharePoint, OneNote and other shared knowledge systems.Own and maintain 120+ official sales procedures and enterprise policy, ensuring compliance, clarity and alignment.Act as a business partner for enterprise initiatives including a new POS platform integration, EDGE CRM and LMS rollout, and specialty product rollouts.Coordinate with platform and technical teams to lead User Acceptance Testing (UAT), Business Unit Acceptance Testing (BUAT) and End User Testing (EUT).Deliver omnichannel change support via email, bridge line and open mic sessions, knowledge sharing, and strategic communications.Collaborate regularly with Legal, Compliance, Risk, Audit, and cross-functional partners to sustain aligned governance.Mentor future leaders and emerging talent through formal internal mentorship programs.
EDUCATION
The University of Texas at Austin
Biological Sciences and Business Administration
SKILLS
ABOUT MYRNA TORRES
Experienced leader in sales enablement, business integration, and sales-focused…
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