Myriam Hugues Dit Ciles

Manager Restaurant Technology Rfm and Crm @McDonald's

Toronto, ON, CA

Implementation of the Marketing strategy- Collaborate with over 15 teams within Canadian and Global organizations-Align on technical feasibility and resource capacity-Oversee the successful implementation of +120 marketing campaigns and +1600 Digital activations yearlyPlatform management-Planification of successful updates, ad-hoc fixes and new features provided by the Global team.People manager for the CRM ops & the RFM Team- Lead a team of 10+ resources, managing both administrative and people development-Promoted 9 team members to new roles within and outside of the teamProcess evolution- Implemented a new project management platform and successful change management processes with both teamsMember of the Business optimization project team, focused on the integration of a unique project management tool across 8 departmentsDepartment culture-Led the organization of 12+ Social Squad and RMHC Charity events, some with up to 200 participants-Co-Lead our Pulse survey feedback process, responsible for the creation and implementation of improvement plans in partnership with Senior Technology Leadership-Organize our bi weekly Leadership touchpoints and our bi-annual collaborative people conversations-Active participant in our employee Mentoring program as a Mentor

SCRUM ALLIANCE

Certified ScrumMaster®, CSM, Management de projet

IUT de Meaux

DUT Techniques de Commercialisation, Commerce, Marketing, Communication, Publicité, Managment

PPA (Paris) - Millennium City Academy (Londres)

Master, Marketing _ Spécialité E-business

ESG - PPA

Bachelor Marketing, Marketing direct/stratégique, Communication, Gestion Force de Vente, Audit, Droit de l’information