Myriam Johnson
Customer Engineering Manager @ Microsoft | Empowering Engineers, Empowering Customers
- Role
- Customer Engineering Manager at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Myriam Johnson
As a Customer Engineering Manager at Microsoft, I have the privilege of leading an exceptional team of engineers dedicated to providing top-tier support to our valued customers and partners across diverse industries. With over 15 years of hands-on experience in computer technology support, I\'ve honed my skills in tackling complex issues head-on, ensuring seamless operations for our clients. My true passion lies in leadership, coaching, and fostering growth. I find immense fulfillment in guiding and inspiring individuals to unlock their full potential, driving tangible results not just for them but for the teams and organizations they\'re a part of. In parallel with my professional journey, I am currently pursuing a doctorate in business strategic leadership, where I\'m blending academic insights with real-world experiences. My core competencies include team leadership, strategic leadership, and Azure cloud. Some of my success highlights include increasing customer satisfaction scores, leading 360-degree feedback sessions, and building robust trust and relationships with my team, customers, and stakeholders. I am a learner, relator, developer, and analytical leader.
Experience
Customer Engineering Manager
Aug 2021 — Present · Charlotte, NC, US
Work with a superb team of engineers delivering a world-class support experience to customers worldwide and partners across various industries. Work closely with the team through discussions, provide coaching, provide feedback regularly as we partner to empower our engineers who in term empower our customers.
Education
Liberty University Alumni
Master of Arts - MA
Liberty University
Master of Arts - MA
York College of the City University of New York
Bachelor's degree
Liberty University
Executive Strategic Leadership Certificate
Liberty University
Doctoral Student in Business Strategic Leadership
2021
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