Myriah Ball
Operations Manager at Paradigm Strategy Inc.
- Role
- Operations Manager at Paradigm
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Operations Manager
Jul 2021 — Present
Created a centralized processes for tracking and managing facilitators’ capacity and monthly team capacity daily. Ensuring capacity estimates accurately reflect both facilitator capacity and workshop availability. • Managed the accuracy of capacity reporting, paying attention to capacity model and capacity data inputs. • Scaled capacity tracking and reporting by leveraging Salesforce dashboards and reports; including operational data insights, tracking SLAs and escalating issues as they arise. Noting trends in opportunities and proactively addressing issues. • Assisted in the deployment of Salesforce by training all Individual Contributors and documenting the process.
Education
California State University-San Bernardino
Bachelor of Business Administration (BBA), Accounting and Finance
2008 — 2013
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