Myles Pope
Technology Service Desk Manager @CDW UK
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WORK HISTORY
Technology Service Desk Manager @CDW UK
Peterborough, GB
Leading the Internal CDW Services Desk team. Ensuring all coworkers receive worldclass service from the team and issues are resolved in a timely manner.
ABOUT MYLES POPE
Technology Service Desk Manager of the Internal Service Desk, my team support all of CDWs Coworkers, I am an experienced manager with a demonstrated history of working in the information technology and services industry. Skilled in Service-Level Agreements (SLA), IT Service Management and Service Desk. Strong information technology professional with over 25 years experience.Have managed a number of internal projects such as streamlining our Starters and Leavers processes, moving our Status Change process onto a new platform, and moving our internal ticketing (ITSM) onto ServiceNow.
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