Myles Phillips

About Myles Phillips

I am an experienced Enterprise Customer Success Manager for FreedomPay. I manage and maintain customer account relationships from the initial sales process and throughout the relationship lifecycle. I work with my accounts to analyze, strategize, whiteboard, roadmap, solution and work directly with them to understand their business needs to enhance and solve payment opportunities with various systems and scenarios that is enhanced by payments and data.

Experience

1. Enterprise Customer Success Manager

   FreedomPay

   Nov 2016 — Present

   Managing a book of clients focused on Travel and Hospitality, Gaming, Food and Beverage, and retailAssess/evaluate client needs through weekly calls and daily email correspondenceEnsure client satisfaction through follow-up, responsiveness, and thorough communicationPartner with the client to understand their business roadmap and strategy to best apply our solutions for their successResponsible for managing client expectations across all aspects of the relationship and overall client life cycleAbility to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to addressAbility to manage multiple clients and projects/tasks simultaneouslyAbility to command a group of individuals in a room quickly and be assertive in a public environmentStrong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)Ability to upsell and cross-sellAbility to work in an entrepreneurial environment in a team and individuallyResponsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutionsMaintain and present Quarterly Business Reviews for operational and roadmap recognition and collaboration

Education

• California State University, Fullerton

  Bachelor of Arts, Communications/Advertising/Public Relations

  1990 — 1992

Skills

• Contract Negotiation
• Gaming Industry
• Customer Relations
• Quality Assurance
• Gaming
• Team Leadership
• Change Management
• Project Planning
• Disaster Recovery
• Business Intelligence
• Active Directory
• Problem Solving
• Operations Management
• Visio
• Budgets
• Leadership
• Resorts
• E-Commerce
• Integration
• Customer Service
• Security
• Crm
• Itil
• Sharepoint
• Training
• Ms Project
• Hospitality Industry
• Business Analysis
• IT Strategy
• Management
• Team Building
• Project Management
• Budgeting
• Microsoft Office
• System Administration
• Strategic Planning
• IT Management
• Itil Foundation Certification
• Casino
• Forecasting