Mylea Jones

Project Manager, Research & Analytics and Net Promoter Score @Merative

Phoenix, AZ, US
EMAILS
m••••••••@merative.com
MOBILE NUMBERS
+16•••••••04

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WORK HISTORY

Jul 2022 — Present

Project Manager, Research & Analytics and Net Promoter Score @Merative

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Phoenix, AZ, US

Led the design, implementation and ongoing management of the Life Sciences Customer Satisfaction and Net Promoter Score (NPS) Program. Oversee at least five (5) global solutions and tactics to manage customer retention. Contribute innovative customer retention analyses and business insights, shaping product roadmap and strategic decisions. Champion product offerings and engage with existing and prospective customers at national and international conferences (ISPOR-US, ISPOR-EU).

EDUCATION

N/A

Cass Technical High School

Diploma

SKILLS

Market ResearchProposal WritingData AnalysisTeam BuildingManagementProject PlanningSales OperationsCustomer ServiceProblem SolvingSalesforce.comBusiness IntelligenceStrategic PlanningAnalyticsProcess ImprovementAdministrative AssistantsCross-Functional Team LeadershipEvent ManagementEvent PlanningBusiness AnalysisBusiness Process ImprovementBusiness TravelSpecial EventsDatabasesAnalysisMicrosoft OfficeSalesProgram ManagementProject Management

ABOUT MYLEA JONES

I bring a diverse background in project management, sales operations, client…

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