Mykel Salomon
Global Support Director @XAPT | Re-architecting Post Sales & Customer Support orgs for the age of AI | Humans lead and automation scales | 15+ years in Global CX transformation | Host of The Human Protocol Podcast
- Role
- Global Support Director at XAPT
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Mykel Salomon
AI-first Customer Operations executive with 15+ years designing, rebuilding, and scaling global supportorganizations as strategic operating systems, not reactive cost centers. Proven record transforming support into a support-as-a-product model that lowers cost per ticket, reduces support headcount per customer, and improves customer outcomes as revenue scales.Entrepreneurial leader known for rebuilding organizations from the ground up, scaling teams from 18 → 60+ across the U.S, Europe, LATAM, and APAC, and embedding automation, AI, and self-service to break linear support growth. Trusted partner to CEOs, Product, Engineering, and Finance, translating customer signals into product improvements, monetizable services, and durable efficiency gains.Leads with urgency, clarity, and ownership. Entrepreneurial & service-oriented mindset. Builds systems that scale.
Experience
Global Support Director
Mar 2022 — Present · Miami, FL, US
Education
Miami Dade College
Associate of Arts (A.A.), International Business
2009 — 2011
Florida Atlantic University
Bachelor of Business Administration - BBA, International Business
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