Mayank Sharma

Experience

1. Ms Technical Specialist - Security

   NTT

   Jan 2024 — Present · Bengaluru, IN

   Job Responsibilities:> Lead and manage complex security incident investigations, providing escalation support to L1 and L2 teams.> Troubleshoot and resolve issues related to Palo Alto Firewalls (Hardware/VM), Panorama, PRISMA Access, and Cisco ASA.> Configure and troubleshoot site-to-site (IPSEC VPN) and Remote Access VPN (Global Protect) connections on Palo Alto Firewalls.> Perform impact analysis, and recommend and upgrade PAN-OS versions to enhance security and mitigate vulnerabilities.> Review security logs, analyse network traffic, and conduct root cause analysis for swift incident resolution.> Diagnose and resolve complex issues related to Layer 7 inspection, Data Plane CPU, LDAP, BGP, and other security concerns.> Analyse recurring issues and drive efforts to resolve them through Problem Management processes.> Provide technical mentorship to L1 and L2 engineers, enhancing their skills in security technologies and troubleshooting techniques.> Develop security policies and procedures to ensure compliance with industry standards and regulatory requirements.> Prepare and present monthly performance reports and maintain documentation for security infrastructure and incidents.

Education

• Uttar Pradesh Technical University

  Bachelor of Technology (B.Tech.)

  2011 — 2015

• D.T.E.A Senior Secondary School, Delhi

  Senior Secondary Certificate

  2010 — 2011