Myisha Desimone

About Myisha Desimone

I’m a Customer Experience and Operations professional with a passion for building resources that empower teams and improve workflows behind the scenes. With over a decade of experience spanning CX leadership, enablement, and support operations, I specialize in developing training content, maintaining internal knowledge bases, and optimizing processes to help businesses scale effectively.Blending a background in theatre performance, cosmetics retail, and most recently support leadership at a SaaS tech startup, I enjoy creating engaging video tutorials, documentation, and internal resources that make complex systems easier to navigate. Recognized for collaboration, operational excellence, and amplifying the voice of the customer, I’m passionate about creating solutions that drive both business growth and human connection. I’m currently seeking individual contributor opportunities in enablement, content development, resource management, and process improvement, where I can focus on building tools and resources that drive operational excellence and help businesses move forward.

Experience

1. Support Manager

   Dutchie

   Oct 2024 — Present

Education

• North Central College

  Bachelor of Fine Arts (B.F.A.), Theatre/Theater

  2008 — 2012

Skills

• Oratory
• Public Speaking
• Pos
• Inventory Management
• Loss Prevention
• Customer Service
• Retail Sales
• Team Building
• Management
• Social Media
• Barista Training
• Microsoft Powerpoint
• Oral
• Interpersonal Savvy
• Marketing
• Espresso
• Executive Decision-Making
• Telephone Skills
• Event Planning
• Store Management
• Training
• Time Management
• Cashiering
• Retail
• Interpersonal Skill
• Merchandising
• Social Networking
• Microsoft Office
• Sales
• Microsoft Word
• Leadership
• Microsoft Excel
• Interpersonal Communication Abilities
• Networking