Mye Griffin
Engagement Manager @BlackBerry
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WORK HISTORY
Engagement Manager @BlackBerry
US
Manages the implementation of tech security products, upgrades and features to schedule and scope. Manages project schedules, RAID logs, risks and escalation management. Collaborates closely with clients to understand needs and challenges to offer solutions. Provides leadership & client management for professional service accounts throughout onboarding, execution & delivery lifecycles. Liaises and maintains cross functional relationships for professional service engagements, and product roll outs for clients through multiple teams including sales, service delivery, information technology and tech consultants. Point-of-contact for clients to ensure positive rapport with organization to ensure retention, renewal, and positive engagement. Works with various customers world-wide with multiple time zones to manage project engagements and ensure customer success and product delivery. Collaborates and supports account managers on each project to ensure revenue is met, to identify upsell opportunities and to ensure customers are utilizing all features. Maintains a 93% customer satisfaction survey result for customer engagement success.
EDUCATION
University of Memphis
B.A Broadcast Journalism/minor sociology
Northeastern University
Masters of Science, Corporate and Organizational Communications; Social Media and Online Communities
ABOUT MYE GRIFFIN
When tech and communications industries collide, you get a professional who is customer driven and project focused. My current experience as an engagement manager allows me the unique opportunity to serve clients in a relationship/client success management capacity as well as serve as a project manager. With the combined role, I am able to be a driver of pre sales relationships/onboarding, project lifecycle management, scope and SOW creation, contract management, vendor relationship management, change and communication management planning, solution implementation, renewals, and product upselling. I\'ve been able to successfully uncover and transform business needs into tech solutions using a collaborative relationship building approach. My prior experience as a communication\'s manager encompasses published content writing, editing, content planning, social media engagement, media representation, and marketing initiatives. I am able to manage multiple projects, create compelling communications and implement a variety of solutions. I completed my master\'s of science degree in corporate and organizational communications with a social media and online communities concentration at Northeastern University as well as a bachelor\'s of science degree in Journalism at the University of Memphis.
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