Mya Hassler

Experience

1. Ecommerce Account Manager

   InComm Payments

   Nov 2024 — Present · Atlanta, GA, US

   Support B2B and B2C account operations across digital gift card platforms by coordinating sales reporting, site audits, customer care, and marketing initiatives. Manage internal workflows through JIRA and Excel, and collaborate with cross-functional teams to ensure seamless execution of partner promotions, billing, and customer resolutions.• Ticket & Workflow Management: Maintain internal ticket trackers and use JIRA to submit tasks related to site content, banners, and product updates.• eCaaS Operations: Audit and monitor eCaaS gift card sites using Magento, compile inventory reports, and create performance-tracking tools.• Sales Reporting & Analysis: Build weekly and monthly sales reports and decks using Power BI and Excel, including trend forecasting and performance analysis across key partners like CVS, McDonald’s, and US Bank.• Customer Care & Support: Resolve customer issues in collaboration with internal teams; manage campaign approvals and act as a liaison for partner communications.• Marketing & Competitive Research: Conduct competitive analysis, track marketing campaigns, and evaluate partner performance based on sales metrics.• Financial Coordination: Assist with monthly billing and submit payment requests to accounting for timely processing.• Visual & Presentation Development: Enhance sales presentations and create visual content for seasonal and partner campaigns.• Team Collaboration: Assist in leading onboarding for new team members and organize team workflows.

Education

• University of Georgia - Terry College of Business

  Bachelor of Business Administration - BBA, Marketing