Mya Walker
Operations Associate @Alma
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WORK HISTORY
Operations Associate @Alma
Advanced fast-growing startup operations of Alma’s insurance program with credentialing onboarding activation for over 20k mental health providers- Launched company-wide employee programming survey as part of DEI committee 2023- Trained new hires on full lifecycle operations, softwares while redefining L&D materials (i.e, Guru, Kareo: medical billing, Asana: task management, CAQH Proview, Andros/CertifyOS Credentialing, state-specific licensure databases, and Bitly links)- Offered vital feedback/observations to streamline workflows, improve provider/client experiences, and proactively identify operational risks for scaling company- Effectively triaged onboarding materials/applications for providers to expedite third-party vendor credentialing speeds and approval with insurance payers- Cross-functional collaboration with both internal and external stakeholders with communications via claim portals, Zendesk, credentialing vendor outreach reports, Zoom and Slack conferencing
EDUCATION
The Knowledge House
Web Development Fellowship
Sam Houston State University
Bachelor’s Degree, Psychology
Klein High School
HS Diploma
ABOUT MYA WALKER
Multi-industry professional with expertise in operational/data support, culture/DEI initiatives, health information systems, marketing, and the performing arts. I bring a collaborative spirit to every team, striving to drive meaningful organizational impact and efficiency. Core strengths and interests include: project planning and implementation, product design, web development/programming, training (L&D)/ diversity and inclusion initiatives, behavioral science health assessments, auditing, storytelling/campaign strategy, CMS management, technical writing, cost management, social media strategy and creative development-performing arts. A proud Sam Houston State University alumna with a Bachelor of Science in Psychology (Minors: Mass Communication and Dance). Additionally, I am an experienced Dance Coach and Freelance Choreographer with years skilled in most dance styles/genres. I thrive on fostering innovation, mentoring others, and contributing to dynamic, mission-driven teams.
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