My-Van Truong

About My-Van Truong

As a Regional IT Business Partner at NES Fircroft, I bridge the gap between technology and business operations, developing smart, user-centered solutions that enhance efficiency, reduce costs, and elevate the overall IT experience. I specialize in aligning IT strategies with business goals to drive measurable impact across global teams.With a background in Computer Information Technology and certifications in Scrum, Inclusive Leadership, and Diversity & Inclusion, I bring a unique blend of technical expertise and a people-first mindset. My work spans application management, reporting, automation, and service delivery, always with a focus on operational excellence and stakeholder satisfaction.In today’s rapidly evolving digital landscape, I believe the most effective leaders are those who understand both the power of technology and the value of human insight. AI can optimize systems, but it’s human insight that drives transformation. I lead at the intersection of both. Beyond my core responsibilities, I’m passionate about building inclusive, connected communities. I’ve led mentorship programs to support employees during COVID, organized over 70 community and networking events, and championed DEI initiatives across teams.

Experience

1. Regional IT Business Partner

   NES Fircroft

   Jun 2023 — Present · US

   As an IT Business Partner for the Americas, I align technology with business strategy by managing a diverse portfolio of applications, driving process improvements, and enabling teams across the region. I specialize several platforms ensuring systems are optimized, users are empowered, and data drives decisions.Key Contributions- Oversee application management, reporting, automation, and service desk operations with an emphasis on operational efficiency and stakeholder satisfaction- Managed vendor relationships and coordinated regional rollouts to ensure seamless implementation- Collaborated with directors, recruiters, and support teams to deliver impactful, tech-enabled solutions- Championed process improvements that aligned IT capabilities with evolving business needs- Led over 40 training sessions to boost digital adoption and user confidence across regional teams- Drove change management initiatives to ensure successful adoption of new technologies and processes, fostering stakeholder engagement and minimizing disruption

Education

• University of Houston

  Bachelor's degree, Computer Information Technology

  2015 — 2019