Michael Xu

Information Technology System Administrator @Pioneer Charter School Of Science Pcss-I And Pcss-Ii

Saugus, MA, US

Administer and maintain the school\'s IT infrastructure, including servers, switches, access points, and security cameras, ensuring reliable connectivity for students and staff members. Provide timely and effective IT support to staff and students via phone, email, ticketing systems, and in-person troubleshooting, resolving hardware and software issues. Implement and manage cybersecurity measures, including firewalls, antivirus software, and regular system updates, to protect against security threats and ensure compliance with data protection regulations. Install, configure, and maintain hardware systems such as computers, printers, and network devices, ensuring optimal performance and minimizing downtime. Lead IT projects, such as setting up new buildings for technology integration, including configuring network infrastructure, installing devices, and ensuring readiness for daily operations.

City Tech, CUNY

Associate of Arts and Sciences (AAS), Computer Information Systems