Michael Jiang
Engineering Manager & Product Lead - Stealth Agentic Ai Customer Experience @TELUS
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WORK HISTORY
Engineering Manager & Product Lead - Stealth Agentic Ai Customer Experience @TELUS
Led cross-functional team of 7 engineers and architects to deliver TELUS\' first customer-facing agentic experience using LangGraph, Vertex AI, and custom tooling, achieving working E2E agentic commerce journey and strong extendable agentic foundation• Built standardized agentic development framework with Generative UI frontend, custom agent middleware on GCP, and evaluation benchmarking• Delivered POC demonstrating platform vision and technical feasibility resulting in C-suite approval for enterprise AI transformation initiative• Established go-to-market strategy and product roadmap emphasizing continuous experimentation including Generative UI, multi-modal interaction, and distributed multi-agent architecture leveraging agent-to-agent communication standard
EDUCATION
Wilfrid Laurier University
BBA, Business Administration
University of Waterloo
BCS, Computer Science
Victoria Park C.I.
International Baccalaureate
SKILLS
ABOUT MICHAEL JIANG
Results-driven Engineering Manager with over 10 years of proven expertise in aligning technical architecture, cross-functional domains including payments, cloud, AI, and user-centered product strategy to drive organizational outcomes. Currently driving AI transformation while scaling autonomous high-performance teams at TELUS.
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