Mark Roby
Vice President of Information Technology @Loloi Rugs
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WORK HISTORY
Vice President of Information Technology @Loloi Rugs
Mark, in his role as head of information technology, is responsible for supervising Loloi\'s forward-looking enterprise technology strategy, emphasizing business intelligence, cloud computing, EDI, ERP, security operations, and the evolution of the contemporary workplace. • Optimized warehouse operations via a new ERP system, improving inventory & distribution management • Enhanced SecOps by introducing MDR and SIEM to proactively counter cyber threats. • Transitioned to Azure for scalability, agility, & cost-efficiency, eliminating on-premises dependencies. • Streamlined employee & customer experience via IT Service Management/Customer Case Management • Established a Cloud Contact Center for efficient customer interactions, using AI and speech analytics. • Enabled stakeholders to extract insights from complex data using Business Intelligence tools. • Strengthened security with Identity & Access Management (IAM) solutions. • Adopted Zero Trust Network Access (ZTNA) for secure remote resource access, replacing VPN. • Ensured secure mobile workforce operations with Mobile Device Management (MDM) solutions. • Facilitated seamless electronic data interchange with EDI solutions for over a hundred trading partners. • Currently integrating e-commerce, CRM, & supply chain management solutions into Loloi’s tech stack. • Initiating a Learning Management System (LMS) for employee skill development and compliance evidence.
EDUCATION
TCU Neeley School of Business
TCU Center for International Studies - London, UK
Texas Christian University
Bachelor of Business Administration - BBA, Finance
Harvard Business School
Advanced Management Program - Omnicom
SKILLS
ABOUT MARK ROBY
Mark Roby is a technology executive with a career that bridges corporate finance and IT…
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