Melody Woolum
ServiceNow Implementation, Managed Service, IT Service Management, Organizational Change Management and Project Management
- Role
- Practice Manager at TEKsystems
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Melody Woolum
Accomplished and highly experienced IT consultant with an ability to work with executives across IT and the business. Has shown proven leadership ability and versatility through directing cross functional teams in large-scale project efforts as well as having management responsibility for application development and support teams. Experience includes IT Service Management (ITIL v3 and 4) implementations, Lean Six Sigma, HR responsibilities, project management, lean process design and improvement, business analysis, vendor management, budgets, and project prioritization with business partners.Specialties: IT service management (Change, Configuration, Incident, Event, Problem, Release), lean process design and improvement, DevOps, problem solving, team building and organizational change
Experience
Practice Manager
Apr 2024 — Present · US
Education
Thomas More University
B.A., Math, Computer Science
Skills
- Strategy
- IT Management
- Six Sigma
- Configuration Management
- IT Service Management
- Change Management
- Business Analysis
- Cross-Functional Team Leadership
- Vendor Management
- Software Development
- Integration
- Process Improvement
- Team Building
- Management
- Risk Management
- Software Lifecycle
- Project Management
- Sdlc
- Business Process Improvement
- Software Development Life Cycle (Sdlc)
- Itil
- Leadership
- IT Strategy
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