Mike Wong

About Mike Wong

A seasoned, enthusiastic, and inquisitive product manager with a robust background in healthcare technology and SaaS. Proficient in taking full ownership of products, leveraging extensive client-facing expertise to drive successful outcomes.Recent Experience-Launched Maven Clinic\'s first member-facing AI feature, a support assistant that enabled on-demand need resolution and increased operational efficiency-Spearheaded all product initiatives for Transcarent\'s virtual primary care service, driving the expansion of commercial sales channels, capitalizing on existing business upsell opportunities, and optimizing internal service economics-Empowered as the principal product lead for 98point6\'s member-oriented mobile platform and SDK-Became the key domain expert and primary product manager for 98point6\'s suite of platform capabilities, facilitating partner expansion, fostering new revenue streams, and orchestrating strategic data integrations.Specialties-Healthcare software solutions of all forms-SaaS product ownership, requirements prioritization, and roadmapping-Electronic health records workflows in acute and senior living environments-Enterprise healthcare management, healthcare cost transparency, and employee engagement-SalesForce.com, JIRA, Confluence, Slack-HL7 and EDI parsing-External-facing product demos in sales and implementation situations

Experience

1. Sr Product Manager

   Maven Clinic

   Feb 2024 — Present · Seattle, WA, US

   Spearheaded the development and deployment of a comprehensive localization framework, enabling the app to effectively serve multinational populations and secure key enterprise clients, significantly expanding global reach.Enhanced operational efficiency by refining mobile release management, incident escalation, and resolution processes, implementing improvements to the software development lifecycle (SDLC) for streamlined workflows and increased product reliability. Lead the end-to-end deployment and launch of a user-facing AI support agent, allowing for faster user support resolution and a significant reduction of operational costs.

Education

• Northwestern University

  BA

Skills

• Epic Systems
• Patientkeeper Platform
• Healthcare IT
• Troubleshooting
• Enterprise Software
• Healthcare Information Technology (Hit)
• Hl7 Standards
• Saas
• Ehr
• Asap
• Integration
• Cpoe
• Ambulatory
• Jira
• Mobile Applications
• Product Demonstration
• Product Management
• Software Project Management
• Salesforce.com
• User Research
• Business Case Preparation
• Software Documentation
• Sdlc
• User Stories
• Project Management
• Epiccare Inpatient
• Healthcare Information Technology
• Confluence
• Electronic Medical Record (Emr)
• Agile Methodologies
• Requirements Gathering
• Computerized Physician Order Entry (Cpoe)
• Software Development Life Cycle (Sdlc)
• Meditech
• Informatics