Melissa Wolowicz
Principal Product Designer Design Operations & Design Systems Lead @Farm Credit Services of America
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WORK HISTORY
Principal Product Designer Design Operations & Design Systems Lead @Farm Credit Services of America
Omaha, NE, US
Established and led Design Operations (DesignOps) initiatives within a growing UX team at Farm Credit Services of America, addressing scaling challenges and operational inefficiencies- Educated the team on DesignOps principles through a structured introduction, leveraging industry frameworks like Nielsen Norman Group’s DesignOps Menu- Conducted a comprehensive DesignOps audit, facilitating a workshop where team members identified pain points, strengths, strategic goals, and actionable tactics- Synthesized insights and prioritized focus areas through a collaborative dot-voting exercise, ensuring alignment on the most pressing operational challenges- Developed a DesignOps roadmap with OKRs, KPIs, and a crawl-walk-run strategy to improve operational maturity and scalability.Facilitated all DesignOps activities and workshops, ensuring engagement, efficiency, and actionable outcomes for the team- Provided a scalable framework for operational excellence, positioning the UX team for sustained growth and improved collaboration- Worked closely with the marketing team to maintain brand consistency across the new site\'s Design System- Championed documentation efforts for the new Design System, evaluating solutions like Zero Height to streamline the process and improve accessibility for external teams- Implemented process enhancements in the product cycle, improving team efficiency and collaboration- Assigned as Lead Designer for launching a new customer-facing website, overseeing the transition to the second phase of the website launch, and ensuring a seamless user experience and adherence to brand standards- Collaborated with product team, product owners, product managers, project managers, User Experience Designers, and UX Front-End developers in agile product processes- Facilitated efficient collaboration with the marketing team and vendor partners, including Adobe, utilizing Adobe Experience Manager and Adobe DXP services.
EDUCATION
University of Miami
Full Stack Web Developer Coding Certificate, Web Development
American InterContinental University
Bachelor of Fine Arts (B.F.A.), Visual Communications (Graphic Design)
American InterContinental University
Associate of Arts (A.A.), Business Administration
SKILLS
ABOUT MELISSA WOLOWICZ
As a leader in Product Design, UX Strategy, UX Research & Research Operations, Design Operations, and Design Systems, I empower teams to achieve goals and evangelize user experience across organizations while implementing centralized processes, enhancing execution quality, and advocating for user needs while highlighting the value of user research.
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