Michael Wilkinson

About Michael Wilkinson

20 + years of experience in the IT industryExpert in managing and optimizing business systems for transportation and logisticsEnjoy leading and executing the delivery and installation of products across multiple segments, ensuring quality, timeliness, on or under budget and customer satisfaction.CSSGB and ITIL 4 certified professional with a strong background in• Project management• Product deployment• Change management• Business process improvement• Vendor management• Cross-functional team leadershipSuccessfully deployed, implemented, and maintained various business systems, such as dynamic routing, outbound/inbound planning, fleet telematics, reefer monitoring, ELD, SaaS, enterprise asset maintenance, warehouse selection management, and proof of delivery, for large enterprise customers in different industries, including food, beverage, and more. Analyzed system performance metrics, resolved operational issues, and developed documentation and policies. Passionate about transforming the way technology is used in business by adding value and saving money. Resourceful and tenacious problem-solver, conscientious and innovative thinker, and a collaborative and supportive team player.

Experience

1. Store Associate

   Binny\'s Beverage Depot

   Sep 2023 — Present · IL, US

   Binnys is the Midwest\'s largest retailer of fine wines, spirits, beers and cigars that offers competitive prices and friendly, knowledgeable team members to assist with selections. • Assist in developing sales• Maintain productivity levels• Provide superior customer service• Ensure safety and cleanliness of the store• Proper age verification • Friendly assistance to customers • Cash register operations, maintain the check-out, shopping cart and box storage areas• Stocking, display-building and porter duties• Injury prevention, safety training and security procedures• Shipping and receiving • Knowledge of store products to better serve the customer

Education

• George Mason University

  BA, English Literature

  1987 — 1993

• Lake Forest Graduate School of Management

  Master of Business Administration (MBA)

Skills

• Pmp
• Leadership
• Procurement
• Strategic Planning
• Budgeting
• Microsoft Office
• Enterprise Resource Planning (Erp)
• Analytical Skills
• Supply Chain Management
• Food & Beverage
• Customer Service
• Project Management
• IT Service Management
• Team Leadership
• Change Management
• Product Management
• Requirements Analysis
• Logistics Management
• Contract Negotiation
• Purchasing
• Microsoft Excel
• Process Improvement
• Business Process
• Key Performance Indicators
• Business Process Improvement
• Computer Hardware
• Geographic Information Systems (Gis)
• Data Analysis
• IT Management
• Training
• Logistics
• Business Analysis
• Software Documentation
• Corporate Finance
• Contract Management
• Continuous Improvement
• Vendor Management
• Kpi Reports
• Sql
• Project Planning