Matt Wigfield
Services Leader @ CDW, helping Health Care customers achieve business outcomes.CCIE #51423 Collaboration
- Role
- Professional Services Manager at CDW
- Location
- Toledo, OH, US
- LinkedIn followers
- 500 followers
About Matt Wigfield
CCIE Collaboration #51423A proven network / telecommunications engineer with over 7 years of practical work experience from the carrier side and managed services side. With working for both sides of the networking and telecommunications industries, it has given me the abilities to design, implement, troubleshoot. Specialties: Cisco Routers, Switches and FirewallsCisco Unified Attendant ConsoleCisco Unified Communication ManagerCisco Unified Call Manager ExpressCisco Contact Center ExpressCisco Emergency ResponderCisco Unified Computing System (UCS)Cisco Unity and Unity Connection, Unity ExpressCisco Systems 15454 SonetProcera Networks DPIBTI Systems ( CWDM / DWDM )Cyan Optics ( DWDM )Adtran Routers, Mux\'sTurin / Force 10 Networks / DellMerition Mahi ( DWDM )Brocade SwitchesVirtual MachinesMicrosoft Server 2008Charles IndustriesNimsoft Monitoring Software
Experience
Professional Services Manager
Jul 2024 — Present
Create and build a trusted partnership with clients from IT engineering staff up to “C” level executives. Lead, collaborate and participate in creating efficiencies of our customers or solutions their IT/Business problems in the most effective way- Provides leadership and support for Sales, Solution Architects and Delivery Teams within the Great Lakes area for CDW services for our Healthcare vertical- Build and maintain strong relationships with key partner representatives to ensure CDW is top of mind. Expand these relationships to CDW account managers, regional managers, architects, and consultants- Ensures that services engagements exceed client expectations, and provides clients with an authoritative escalation path to resolve conflicts and issues quickly- Drive revenue and gross profits for the CDW services within the Healthcare vertical and Great Lakes market
Education
Bowling Green State University
Bachelor of Science, Electronics and Computer Technology
2001 — 2005
Skills
- Wireless
- Microsoft Exchange
- Ccnp
- Wan
- Lan-Wan
- Firewalls
- Unified Communications
- Optical Fiber
- Docsis
- Active Directory
- Windows Server
- Ccna
- Ip
- Network Administration
- Vpn
- Routing
- Bgp
- Troubleshooting
- Cisco
- Servers
- Disaster Recovery
- Telecommunications
- Dhcp
- Dwdm
- Tdm
- Mpls
- Cisco Ios
- Ospf
- Fiber Optics
- Networking
- Managed Services
- Dns
- Eigrp
- Cisco Routers
- Virtualization
- Routers
- Cisco Technologies
- Ethernet
- Ip Phones
- Esi
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