Michael Wilson
Intake Coordinator @ Transcarent | Delivering World-Class Customer Experience | Relationship Builder
- Role
- Intake Coordinator at Transcarent
- Location
- Madison, AL, US
- LinkedIn followers
- 500 followers
About Michael Wilson
Strategic and customer-focused professional with a strong background in customer success,…
Experience
Intake Coordinator
May 2024 — Present
As an Intake Coordinator at Transcarent since May 2024, I have consistently converted over 85% of leads into active users of the Surgery Care program. I deliver exceptional service through inbound and outbound calls, ensuring clear communication of benefits to members. Additionally, I train and mentor new employees, improving team performance and streamlining onboarding processes.
Education
Central State University
Bachelor of Science, Business Management 2004
1999 — 2004
Skills
- Pricing
- Vendor Management
- Sales Operations
- Customer Retention
- Life Insurance
- Customer Service
- Sales Process
- Forecasting
- Cold Calling
- Sip Trunking
- Customer Satisfaction
- New Business Development
- Co-Location
- Account Management
- Crm
- Sales Presentations
- Mpls
- Social Networking
- Channel
- Time Management
- Building Relationships
- Strategy
- Sales Management
- Retail
- B2b
- Managed Services
- Unified Communications
- Marketing
- Ethernet
- T1
- Direct Sales
- Outlook
- Voip
- Microsoft Office
- Sales
- Telephony
- Solution Selling
- Ip
- Business Development
- Pri
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