Marcus Werneck
Team Lead Field Services @Best Buy Canada
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WORK HISTORY
Team Lead Field Services @Best Buy Canada
Ottawa, ON, CA
Manage a team of 30+ installation technicians located across Eastern Ontario. Responsible for training, hiring, and managing resources.Project management of installation services, for Best Buy for Business, commercial business partners and residential clients. Conduct post installation follow up with clients resulting in positive client feedback above national average over the past 2 years with 86% of clients converted into promoters.Oversee site visits and create custom plans, quotes, calculations, in accordance with local Ontario Building codes and standards.
EDUCATION
Universidade Cruzeiro do Sul
Master of Business Administration (M.B.A.)
Universidade Federal de Juiz de Fora
Engineer’s Degree
Toronto Metropolitan University
Project Management
SKILLS
ABOUT MARCUS WERNECK
Service-oriented and results-driven professional with over a decade of experience in operational management, team leadership, and customer service excellence. Renowned for elevating service delivery through meticulous team management, scheduling, performance reporting, and process improvements that drive efficiency and enhance customer satisfaction. Leverages a strong background in systems analysis, training and project coordination to implement innovative solutions that ensure every interaction meets the highest standards of quality.
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