Manu Varghese
Solution Designer|Salesforce Business Analyst|Product Owner|KYC AML Fenergo CLM|Palantir|Business Architecture
- Role
- Salesforce Product Owner (Vendor) at Citi
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Manu Varghese
With nearly 16 years of experience in product management, business analysis, and…
Experience
Salesforce Product Owner (Vendor)
Feb 2018 — Present
Key contributor to successful global rollout of centralized service program, significantly improving customer journey and standardizing processes, yielding improvements in branch and contact center productivity, tech stack modernization, legacy application, and cloud adoption. Improved regulatory compliance, customer retention, and agent capacity optimization by serving as Solution Architect for multi-million-dollar KYC modernization program. Spearheaded development and integration of new payroll production system in Salesforce for US Small Business Administration, facilitating seamless loan processing, boosting and Hero Act compliance, enhancing customer acquisition, and streamlining digitization of SMB loans. Designed Advisor Interaction model for Citi Bank’s Consumer Investment Portfolio, transforming relationship management and improving banker productivity. Built integrated dashboards providing Consumer Banking CEO with critical insights into customer retention and loyalty, aiding in strategic decision-making.
Education
Cochin University of Science and Technology
Bachelor's degree
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.