Mark Varney
Problem Management Service Lead @NBCUniversal
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WORK HISTORY
Problem Management Service Lead @NBCUniversal
London, GB
Problem Management and Service Reporting lead @ NBCU Site Reliability Engineering
EDUCATION
Pluralsight
ITIL v4 Managing Professional , ITSM
QA Ltd
ITIL Expert, Information Technology
SKILLS
ABOUT MARK VARNEY
I have a broad range of experience in IT covering installation, support and now specializing in IT service management and service reporting. I have managed the installation of broadband networks and conferencing solutions in the hotel industry. Provided Installation, Desktop and Executive support to numerous clients in an global field services organisation. Started in service management as a transition manager within a large multinational managed service provider. I have worked on regional, national and global service management transformation programmes in both private and public sector organisations. I have introduced change and problem management processes in previous roles as well as supporting the development of incident and release management processes. I have been responsible for compliance and benchmarking for national initiatives. In my current role I am the Problem Management Process lead in a retained organisation managing an MSP provided service. Also responsible for service Now reporting and alignment of our service management practice with DevOps and cloud transformation initiatives as part of a newly formed SRE function.Specialties: Service Now Reporting, Numerify analytics, IT Service management tools and processes, ITIL v4 Managing Professional, v3 Expert. Keppner Tregoe ATS, Advance 7 RPR, Microstrategy. Specialist areas incident, problem and change management tools and process and Service Now reporting.
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