Milan Vadera

Global Service Desk Lead @Linklaters

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Global Service Desk Lead @Linklaters

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Responsible for the management and leadership of all aspects of the Linklaters\' 24x7 Global Service Desk.

EDUCATION

1994 — 1998

Brunel University of London

BA (Hons), Business Studies

SKILLS

Disaster RecoveryCall CenterDocumentationProcess ImprovementItilTeam ManagementTelecommunicationsOutsourcingSoftware DocumentationActive DirectoryItil V3 Foundations CertifiedOperations ManagementManagementSecurityProject DeliveryBmc RemedyHelp Desk SupportCustomer ServiceStakeholder ManagementTeam LeadershipPeople ManagementItil ImplementationVpnService ImprovementSlaItil CertifiedSystem AdministrationService DeliveryTechnical SupportIT ManagementIT StrategyBusiness AnalysisInformation TechnologyIT OutsourcingService ManagementService DeskIT Service ManagementChange ManagementProblem ManagementRemedy

ABOUT MILAN VADERA

I am a highly driven and accomplished Senior IT Leader with extensive experience across a diverse range of settings and highly skilled in both business leadership and technological innovation. I pride myself on being a knowledgeable and strategically focused manager, evidenced by my proven track record of delivering exceptional standards of IT service and technical support, as well as driving continuous improvement, shaping strategy, and effecting significant organisational and infrastructure change management. I am a motivated and energetic presence who leads teams by example to deliver world-class services to internal employees, partners, and major external clients. My career has enabled the development of strong operational expertise, including the management of vendors and suppliers, stakeholder engagement, cost-reduction strategies and budget management.

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Milan Vadera — Global Service Desk Lead at Linklaters in London, GB | Unifers