Maxime U.
Safety Policy Subject Matter Expert @Airbnb
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WORK HISTORY
Safety Policy Subject Matter Expert @Airbnb
Montreal, QC, CA
Manage sensitive and complex cases, including high-impact SOS cases, coordinating cross-functional teams to drive resolution.• Leads Diversity and Belonging Community initiatives, promoting inclusivity through NGO partnerships, technical workshops, and employee-focused events.• Training new members, introducing technological tools to enhance processes and deliverables.• Created databases and reports to identify continuous improvement opportunities and service trends.
EDUCATION
IÉSEG School of Management
Global Business & Management
ESPM
Art's Bacharel, Relations et affaires internationales
ABOUT MAXIME U.
Operations and customer support professional with 10+ years of experience in complex and high-sensitivity environments. I believe sound judgment, empathy, and clear communication are essential to building trust and delivering meaningful outcomes.My work focuses on people first: building strong relationships, enabling teams to succeed, and coaching colleagues through challenging situations. I enjoy navigating ambiguity and bringing structure to complex cases while balancing policy, risk, and human impact.Known for connecting needs with the right resources, I aim to build strong bridges across teams and stakeholders to move work forward. Through collaboration, systemic thinking, and continuous improvement, I help teams grow, strengthen their capabilities, and achieve successful outcomes together.
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