Muzammil Khan

About Muzammil Khan

Dynamic and performance-driven Senior Operations Leader with over 16 years of proven…

Experience

1. Senior Operations Manager

   Infosys

   Dec 2021 — Present · Bengaluru, IN

   Ensuring SLA compliance and delivering high-quality service to global clients. Successfully transitioned multiple critical processes from Australia, the UK, and the USA to offshore teams. Led automation and RPA initiatives, resulting in reduced manual effort and significant operational cost savings. Spearheaded Learning & Development programs, enhancing domain capability and soft skills across teams. Oversaw recruitment, workforce planning, and talent development strategies. Handled billing, periodic invoicing, and revenue recognition in alignment with contractual SLAs. Managed operational budgets and resource optimization to meet financial targets. Built strong relationships with global stakeholders and clients, improving collaboration and service satisfaction. Conducted root cause analysis (RCA) for operational failures and implemented preventive actions. Enhanced audit readiness through stringent compliance monitoring and documentation controls. Championed diversity, inclusion, and team engagement initiatives.

Skills

• Bloomberg
• Fixed Income
• Equity Research
• Valuation
• Investment Banking
• Equities
• Corporate Finance
• Private Equity
• Capital Markets
• Derivatives
• Financial Modeling
• Securities
• Hedge Funds