H. M. Muzammil Jamil

Team Lead Application Support @byrd

Berlin, DE

Managing and leading a team of application support analysts.2. Assigning and prioritizing tasks to team members based on SLAs and urgency.3. Providing technical guidance and mentoring to team members.4. Handling escalated support tickets or issues that require higher-level expertise.5. Collaborating with software developers and other IT teams to resolve complex issues.6. Monitoring performance metrics and utilizing data to identify areas for improvement.7. Developing and implementing standard operating procedures (SOPs) for application support.8. Conducting performance evaluations and providing feedback to team members.9. Assisting in the recruitment and onboarding process of new team members.10. Creating and delivering training programs to enhance the technical skills of the team.11. Collaborating with stakeholders to identify opportunities for application enhancements or upgrades.12. Keeping updated with the latest technologies and industry trends in application support.

Technische Universität Berlin

Master of Science (M.S.), Computer Science

The University of Lahore

Bachelor’s Degree, Computer Science

Punjab Group of Colleges

High School, Pre-Engineering

Society Public School

Science