Muzamil P

About Muzamil P

A highly focused and enthusiastic finance professional with several years of extensive…

Experience

1. Team Lead

   Accenture

   Feb 2020 — Present · IN

   Schedule Monthly operation calls review with the onshore/clients and business and present Performance updates.• Have met 100% SLA since the inception of the process (go-live) and have ensured the business objectives are met/exceeded. • Collaboration with the internal team to ensure the queries/escalation from the customers are expedited.• Worked closely with the Business to streamline the process by identifying improvement areas and enhanced quality and performance of the team. • Prepare daily, weekly and monthly meet performance report.• Effective escalation management, Providing RCA `s to business and placing controls on areas which needs improvements. Identifying the top defect categories and have eliminated errors by means of CAPA.• Prepare monthly Individual Development Plans for each member of the team. • Review team Leads performance and offer insight to areas of improvement. • Identified potential problems and have provided mitigation plans to the Leadership • Recognized and escalated issues that may need to be referred to team to prevent losses to the company. • Train staff members, conduct performance reviews, and make recommendations regarding corrective actions • Manage employees and team performance; provide new employee training, developing, coaching, and adherence to department policies and procedures • Structured Quality audit parameters and enhanced the methodology of audits performed by the Leads• Co-ordinate with the internal team and resolve disputes and thereby reduce 180+ ageing buckets. • Have driven Idea Marathon for the collections. Prepared a framework for Idea submission and maximized the idea submission for the entire collections process. • Streamlined reporting to measure the performance of the team • Introduced stack ranking process by developing a Score card which would gauge the performance of the users. • Initiated Cross training Matrix to leverage the resources to perform both frontline and Backline activities.

Education

• Islamiah college(autonomous),New town,Vaniyambadi-635 752

  Master of Business Administration - MBA, MCom

  2010 — 2012

• Islamiah Boys Higher secondary school

  Master’s Degree

  2010 — 2012

• Islamiah Boy's Higher Secondary School

  Bachelor of Business Administration (B.B.A.)

  2005 — 2007

Skills

• Microsoft Excel
• Powerpoint
• Customer Service
• Crm
• Team Management
• Management
• Leadership
• Team Leadership
• Process Improvement
• Basic Macro in Excel
• Project Management
• Training
• Budgets
• Business Analysis
• Finance
• Financial Reporting
• Financial Analysis
• Accounting