Muzaffar Ali
Subject Matter Expert || German language specialist at Cognizant | Apple Maps reviewer | Team Handling and check their errors before any changes on Apple Maps.
- Role
- Specialist at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Muzaffar Ali
Top-performing SME (Subject Matter Expert as German Language specialist) with extensive experience assisting team to resolve customer\'s concern through phone, email and chat in German and English. Committed to balancing company goals while driving team and helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Experience
Specialist
Apr 2023 — Present
Started with Cognizant in partnership with Apple. Responsible for a team who deal with customer\'s queries relating to Apple Maps. Responsibilities include: • Responding and assisting both German and English-speaking customers with any issues which they report with Apple Maps. • Reviewing and approving responses before they are sent out as part of the quality control process. • Identifying issues with Apple Maps and rectifying them in accordance with the current procedures and guidelines adopted by both Apple and Cognizant. • Cross-checking various sources to ensure the correct data and information is displayed, correcting where necessary.
Education
University of Delhi
Diploma in German Language , German Language and Literature
CCS University
Master of Commerce
Jan Shikshan Sansthan - India
Master of Business Administration
University of Delhi
Diploma in German Language
University of Delhi
Advance Diploma in German Language
Bihar School Examination Board, Patna
High School Diploma
Bihar School Examination Board (BSEB)
Computer Science
Chaudhary Charan Singh University
Master's degree, Business/Commerce, General
University of Delhi
Certificate in German Language, German Language and Literature
IASE Deemed University
Bachelor of Commerce, Business/Commerce, General
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