Muzafar Ahmad
Voice Engineer @ Coforge | VoIP Protocols, Cisco Cucm, UCCE, CUC.
- Role
- Voice Engineer at Coforge
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Muzafar Ahmad
At Coforge, our team excels in delivering high-quality IT support, thanks to a…
Experience
Voice Engineer
Jan 2023 — Present · Noida, IN
Proficiently resolved Incidents and requests through ServiceNow,• ensuring streamlined process and consistently high user satisfaction.• Configured user accounts for Cisco IP and softphones across diverse devices,2 Cisco Unified Communications Manager (CUCM):• Installed, configured, and maintained Cisco Unified Communications Manager. •Managed user accounts, extensions, and device profiles, optimizing operational efficiency. •Implemented dial plans and call routing strategies, enhancing overall communication effectiveness,3 Provided 1st/2nd level corporate IT support to end users.• users and clients across multiple sites, resolving IT issues and requests in a timely and professional manner.• Utilized Service Now ITSM Tools for incident and request management, tracking and reporting IT issues and solutions Workscloselywithtier3teamsasSMEandgo-toforpilots & projects. 4 Supported Active Directory and 0365,• managing user accounts, groups, permissions, and policies. AssistedintroubleshootingnetworkconnectivityissuesrelatedtoDNS,DHCPandTCP and IP configuration. ManagedActiveDirectoryuseraccounts,groups,andcomputerobjects. ProvidedtechnicalassistancetoendusersonActiveDirectoryrelatedqueriesor incidents.5 Remote Office
Education
University of Kashmir
B tech
2012 — 2016
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