Muz Shah
Vice President Regional Technology @GIC
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WORK HISTORY
Vice President Regional Technology @GIC
London, GB
GIC is a Global long-term investor established in 1981 to manage Singapore’s foreign reserves and deliver sustainable investment returns.As Regional Technology Head, I manage IT Operations and Service Delivery, acting as the strategic tech partner to GIC’s Public & Private Markets, Trading, and Corporate teams. Lead global IT operations and service delivery across End User Services, Infrastructure, Cloud, AV/VC, Telephony, and Application Support.Key responsibilitiesLead end-to-end global IT operations, leading high-performing cross-regional teams.Deliver regional execution of global technology roadmaps aligned to business and regulatory priorities.Own regional OPEX/CAPEX budgets, vendor strategy, contract negotiation, and cost optimisation.Provide hands-on leadership across ITSM disciplines including Incident, Problem, Change, and Major Incident Management.Support mission critical trading and investment platforms (Bloomberg, Charles River, BlackRock Aladdin, trading voice).Key achievementsDelivered $8M+ global office technology build-out, deploying 280+ workstations and 40 modern AV/VC rooms.Implemented DEX and observability platforms (Nexthink, Datadog), reducing incident resolution times.Led device refresh programmes covering 600+ endpoints.Migrated from VDI to secure physical endpoints, enabling large-scale remote working with full compliance.Modernised global AV/VC platforms, improving collaboration reliability.
EDUCATION
London South Bank University
Bachelor of Engineering (Hons), Telecommunication & Computer Network Engineering
ABOUT MUZ SHAH
Senior IT Service & Operations leader with 18+ years’ experience leading regional technology functions within financial services and highly regulated organisations. I specialise in running reliable, business-aligned IT services while modernising workplace, infrastructure and cloud platforms.I lead multidisciplinary internal teams and managed service providers across end-user computing, infrastructure and collaboration services, owning operational governance, vendor management, service performance and technology budgets.My focus sits at the intersection of operational stability and transformation, delivering office buildouts, cloud adoption, infrastructure lifecycle refresh, and digital workplace improvements without service disruption.Technically hands-on across Microsoft 365, Azure, identity, endpoint management, DEX and observability tooling, allowing me to challenge suppliers, guide architecture decisions and act as senior escalation during major incidents.
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