Muthu Rajendran

Hris Analyst @GardaWorld

Toronto, ON, CA

Developed and authored over 20 comprehensive user guides, enhancing user understanding and product usability by 35%.Conducted 20+ training sessions in and learning labs ((WFM, Onboarding, Recruiting, Hub, Reporting, Benefits) for over 1200 employees, resulting in a 40% improvement in product adoption rates.Created over 10 discovery documents for product features, collecting detailed requirements from clients, and developed testing documents for each new project to ensure 100% compliance with client specifications.Handled 10+ change management processes, integrating user requests with product features to enhance functionality and user satisfaction.Supported internal users in seamlessly executing their day-to-day activities, ensuring minimal disruptions and high efficiency.Developed new policies and entitlements based on updated US legislation In Dayforce, ensuring compliance and meeting client requirements.