Muthulakshmi V
ServiceNow Technical Architect
- Role
- Infra Transformation Manager at Accenture in India
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Muthulakshmi V
With over 6+ years of hands-on experience in ServiceNow and 13+ years in IT, I specialize in architecting scalable, enterprise-grade solutions that align with business objectives and platform best practices.My expertise spans across ITSM, HRSD, ITOM + Discovery, CMDB, Service Portal, and the Employee Center, where I have led end-to-end implementations, platform upgrades, Run operations support handover and strategic automation initiatives.I bring strong proficiency in designing robust integrations with enterprise systems using REST/SOAP, IntegrationHub, MID Server, and managing cloning, upgrade planning, UAT, and release governance across multiple ServiceNow instances.Beyond technical delivery, I actively collaborate with cross-functional stakeholders to drive platform adoption, optimize performance, and ensure architectural compliance to ServiceNow’s roadmap and customer needs.• Designed and implemented ServiceNow solutions across ITSM, HRSD, ITOM, and custom apps• Hands-on experience in Discovery, Employee center setup and ITSM with advanced skills• Strong focus on platform governance, testing coordination, and upgrade readiness• Delivered successful integrations with SCCM, AD/LDAP, external HR systems like Workday, and monitoring tools like SolarWinds, Orion for Network monitoring and Qualys, Rapid 7 for vulnerability response integration• Certified in ServiceNow CSA, CIS-HRSD, CIS-ITSM, CIS-Discovery and CAD• Proven skills on SLA reporting, team management, Budget and Analysis.My Responsibilities- Analyze and translate business information and technical requirements into architectural blueprint by proposing solutions to achieve complex business objectives- Provide guidance on, assist in establishing, and participate in technical governance processes- Collaborate on design and implementation of a platform operating model that improves the likelihood of successful go-lives, end-user adoption- Provide technical evaluation of strategic and operational demands against ServiceNow platform architecture, platform capabilities, and best practices
Experience
Infra Transformation Manager
Jun 2025 — Present · Tamil Nadu, IN
Leading ServiceNow implementation projects
Education
Park College of Engineering and Technology
Bachelor of Engineering - BE, Electronics and comm
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