Muthukrishna Pandian Mani
Deputy Manager @Ashok Leyland
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WORK HISTORY
Deputy Manager @Ashok Leyland
SERVICE PLANNING: Ensuring the Same day delivery, Time & Cost Conformance of the vehicles from W/S Workshop Vehicle Inflow Improvement (FS/PS/NS) No Show recovery Activities SAS Events Execution & Conducting the Customer meets in the Workshops Focus on Labor per paid job card and part per paid Job Card Quarterly after Sales Support Process audit Planning and executing the free service camps Legal Cases Co-ordination with SHQ SERVICE TECHNICAL: Attending the Customer Complaints and preparing the FTR with all relevant data Customer complaint closure close monitoring and ensuring the updating of concern in the CRM system Meeting the customers in the field - 10 Conducting the technical training to technicians, JC and SA to improve the service quality Conducting the KMPL trial in the Field Collecting the Aggregate life from the field Co-ordination with Vendors for any Joint Investigations Warranty Audit and Parts Audit Participation in Joint investigation with CFT and suggestion on product improvement on monthly basis Monitoring of field validation vehicles on regular basis Update/Educate workshop staff on service bulletin Regular follow up with all dealers to complete the Technical campaign FTR Analysis and report submission Customer complaints closure as per the target Ensure failed parts dispatch on Fortnightly basis Review of product issues and provide suggestion Review of FTR closure, warranty timelines on weekly basis (Reports can be extracted from FTR & Warranty analysis report) Suggesting for child parts serviceability on product basis Extended Warranty Sales, eNdhan Sales and AMC Sales PARTS: FSN Analysis Parts stock audit at dealerships Ensure Fortnight order placed Intime to AL (all orders backed with funds) Ensure Domestic parts sales (offtake) Achieving the Parts Target
EDUCATION
Government College of Engineering, Tirunelveli
Bachelor of Engineering - BE, Mechanical Engineering
ABOUT MUTHUKRISHNA PANDIAN MANI
Having above 14 years of experience in After-sales service environment and having very good exposure in the field of spare parts engineering, Engineering Change Management, Project management, Dealer Support, Supply Chain Management, Technical publications (Parts catalogue, Wiring Diagram & Fuse-Relay Documentation) and Technical training.
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