Muthukumar G

About Muthukumar G

Let’s Connect@: m••••••••@gmail.com / 94••••••93 Strategic IT Infrastructure…

Experience

1. Principal Engineer (IT Infra Itsm Support)

   Dell Technologies

   Feb 2018 — Present · Dallas-Fort Worth, TX, US

   Role & Impact:Served as a senior technical and cross-functional lead for enterprise data center, cloud, and converged infrastructure platforms (VxBlock, VMware, Cisco UCS, EMC storage). Delivered end-to-end service reliability while supporting global teams and ensuring customer satisfaction in mission-critical environments. Acted as escalation point for complex issues across EMC storage, VMware vSphere, and Cisco UCS-Data center, driving permanent fixes and ensuring incident/problem closure with minimal recurrence. Providing RCA, remediation, and best-practice consulting to strengthen customer platforms.Partnered with IT service delivery teams to manage incident, problem, change, and release processes aligned to ITIL, contributing to a 20% improvement in SLA adherence.Managed critical incidents with engineering, coordinated major infrastructure projects including migrations, firmware/RCM upgrades, hardware refreshes, and vulnerability patching in collaboration with cybersecurity/compliance impact assessment teams, improving system availability and reducing risk exposure.Mentored and guided junior engineers across APAC, EMEA, and US geographies in troubleshooting, root cause analysis, and change execution, reducing repeat incidents by 15% as part of problem & change management and strengthening knowledge-sharing practices.Worked closely with the Client’s cloud and DevOps stakeholders to support, align infrastructure upgrades with application teams, ensuring seamless integrations and secure deployments.Liaised with vendors (VMware, Cisco, EMC) and Dell engineering to resolve high-severity (Sev1) escalations, cutting average resolution time by 30% through proactive coordination and communication.Collaborated with stakeholders to expedite fixes and maintain SLA commitments; delivered regular updates to senior leadership and customer executives. Provided clear updates on escalations and service performance, reinforcing trust and transparency.

Education

• Government College of Technology, Coimbatore

  BE

• St. Michales Higher Secondary School

  HSC

• Annamalai University

  BBA

• GKN Higher Secondary School

  SSLC

• Bharathiar University

  Bachelor of Engineering - BE