Muthu K.

About Muthu K.

Diligent and dedicated Asst. Operations Manager with 15+ years of experience in the…

Experience

1. Operations Delivery Lead

   Accenture

   Jul 2021 — Present · Chennai, IN

   Manage & leading a team of 17 members who handle the end-to-end KYC/CDD/EDD process of BofA for Americas and EMEA regions.• Regular discussion with the stakeholders in the USA/UK regarding KYC requirements to facilitate the smooth running of the business and ensure to completion of the process on time. • Created and maintained strong relationships with partners, vendors, and clients.• Preparing daily workloads for staff & coordinating the daily allocation of work to the team.• Review and discuss with the team their performance and identify the training needs. • Evaluate the performance of team members and provide constructive feedback.• Monitored and evaluated team performance to ensure team goals were met.• Develop strategies to increase team productivity and efficiency.• Motivate the team to work towards quality work, organizational goals, and customer satisfaction.• Utilized data-driven analysis to identify areas for improvement. • Guide and groom new team members in the unit as they settle into their roles. • Preparing monthly performance reports, Error calibration reports, and Process update reports for the team. • Effectively deal with people issues like mental stress, attrition, and conflicts among peers and provide win-win situations. • Managed team resources to ensure productive and efficient workflow.• Conducted employee performance reviews and communicated expectations for career growth.• Being a usual backup during the absence of peer managers.

Education

• University of Madras

  Bachelor of Science - BS

• Manonmaniam Sundaranar University

  Master of Business Administration (M.B.A.)