Mustafa Hutchinson

IT Professional | Technical Support & Troubleshooting | Customer Service & Team Collaboration

Role: Technical Support Specialist at Zucchetti North America
Location: Orlando, FL, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Mustafa Hutchinson

Dependable IT professional with 2+ years in technical support and 8+ years in customer service and team leadership. Skilled in troubleshooting hardware, software, and network issues, performing end-user support, and documenting solutions. Strong problem-solving, communication, and customer service skills, seeking an entry-level IT role to apply and grow technical expertise.

Experience

Technical Support Specialist
Zucchetti North America
Oct 2025 — Present
Configure, test, and deploy POS systems and hardware- Provide advanced technical support and handle on-call issue resolution- Install POS and network equipment on-site and train end users- Support managed services tools (Endpoint Protection, TeamViewer, Nagios, Windows Updates)- Perform hardware/software testing and conduct UAT- Create clear technical documentation and assist project/sales teams with demos and client meetings.

Education

Miami Southridge Senior High
High School Diploma, General Education
2007 — 2011
SkillShare - Online Learning
AI Fundamentals, Information Technology

Skills

Music Production
Creative Direction
Audio Engineering
Strategic Planning
Problem Solving
Music Education
Singing
Microsoft Office
Music Supervision
Facebook
Songwriting
Social Networking
Social Media Marketing
Pro Tools
Cross Functional Team Building
Teaching
Entrepreneurship
Radio
Studio Recording
Motivational Speaking
Mastering
Film Scoring
Event Management
Marketing
Integrated Marketing
Voice Over
Live Events
Music Publishing
Cross-Functional Team Leadership
Fundraising
Creative Writing
Culture Change
Community Outreach
Community Development
Entertainment
Cross-Functional Coordination
Public Speaking
Talent Booking
Record Labels
Idea Generation

Contact information

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Work email
•••••@zucchettinorthamerica.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Zucchetti North America

Hospitality · 18 employees · Hillsboro, Oregon, United States

Zucchetti North America is a one-stop hospitality technology provider offering an all-in-one, fully integrated tech stack for hotels and lodging accommodations, designed to streamline operations, boost revenue and enhance the guest experience. Our all-in-one tech stack includes: Vertical Booking Booking Engines Vertical Booking offers powerful, integrated, generative AI-based booking engines that simplify the reservation process for the buyer and offers valuable up-selling features for hotels, such as Persuasive Messaging, Room Upgrades, Secret/Locked Deals and an OTA rate comparison tool – all of which boost conversions and revenue. Vertical Booking Central Reservation System (CRS) With the seamless integration of 125+ PMS to Vertical Booking’s CRS, hotels can manage their inventory, rates and availability across all distribution channels without any tech headaches or integration complications, while improving conversion rates and maximizing revenue. Lodgical Solution PMS Lodgical Solution PMS compile hotels’ property and reservation data, including guest interactions, from check-in to check-out, making it easy to manage guest profiles, room assignments and billing, without the risk of human error or overbooking. The PMS can be implemented at all types of hospitality accommodations, including hotels, vacation rentals, marinas, campgrounds and theme parks. TCPOS POS Revenue Hub TCPOS POS Revenue Hub is specifically designed for the hospitality industry, making it easier to manage all aspects of hotels’ food and beverage operations, gift shops, spas, activities, markets, vending and retail through one integrated solution. Save Time, Money & Increase Value to Guests Implementing Zucchetti North America’s all-in-one tech stack will boost bookings and revenue, and improve hotels’ operational efficiency, enabling hoteliers to offer their guests the best possible experience; however, each solution is also available as an individual module.

zucchettinorthamerica.com

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About Mustafa Hutchinson

Experience

Technical Support Specialist

Education

Miami Southridge Senior High

SkillShare - Online Learning

Skills

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