Mustafa Mulani
CEO @ Call Source Pvt Ltd I Diabetic | Pain | DME | RX | Call Center | Outsourcing | Lead Generation | Marketing | Sales | Medicare | Advantage
- Role
- Chief Executive Officer at Call Source Pvt Ltd
- Location
- Thane, IN
- LinkedIn followers
- 500 followers
About Mustafa Mulani
We are a premier Business Process Outsourcing (BPO) service provider specializing in…
Experience
Chief Executive Officer
Aug 2017 — Present · Mumbai, IN
Liaise with superior to make decisions for operational activities and set strategic goals- Plan and monitor the day-to-day running of business to ensure smooth progress- Supervise staff from different departments and provide constructive feedback- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements- Manage procurement processes and coordinate material and resources allocation- Oversee customer support processes and organize them to enhance customer satisfaction- Review financial information and adjust operational budgets to promote profitability- Revise and/or formulate policies and promote their implementation- Manage relationships/agreements with external partners/vendors- Evaluate overall performance by gathering, analyzing and interpreting data and metrics- Ensure that the company runs with legality and conformity to established regulations.
Education
University of Mumbai
Bachelor of Commerce (BCom)
Skills
- Customer Service
- Team Management
- Performance Management
- Training
- Call Centers
- Team Leadership
- Leadership
- Team Building
- Management
- Change Management
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