Mustafa Farraj
Consultant 2 @ Capgemini | Expertise in Telecom Architecture and Agile Methodologies
- Role
- Consultant 2 at Capgemini
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Mustafa Farraj
I am a Consultant 2 at Capgemini, with over 1.5 years of experience in providing high-quality solutions for telecommunication clients. I hold the SAFe Product Owner / Product Manager and the Professional Scrum Master 1 certifications, which showcase my proficiency in agile methodologies and project management. My core competencies include C++, Java, data structures, automation, troubleshooting, and documentation. I also have strong skills in mentoring and onboarding new hires from diverse regions, ensuring their swift integration and proficiency. Additionally, I participate in coding and crafting an architectural blueprint for an automation tool aimed at aiding troubleshooting. My goal is to leverage my extensive knowledge of telecommunication architecture, spanning from the front end, billing, to backend systems, to deliver solutions that meet the client\'s needs and expectations.
Experience
Consultant 2
Mar 2022 — Present · Nashville, TN, US
Acquired comprehensive knowledge of telecommunication architecture, spanning from the front end, billing, to backend systems, enabling effective resolution of client issues.• Effectively onboard and mentor new hires from diverse regions, ensuring their swift integration and proficiency.• Collaborated closely with the client\'s team to troubleshoot complex and unfamiliar scenarios, with a focus on documentation and knowledge dissemination within the team.• Convene weekly meetings to analyze various ticket categories, offering insights into their origins and providing constructive feedback on ticket creation.• Participated in coding and crafting an architectural blueprint for an automation tool aimed at aiding troubleshooting agents in issue resolution, resulting in a significant reduction in ticket creation.
Education
Cypress College
Associate's degree, Computer Engineering
2014 — 2018
California State University, Long Beach
Bachelor's degree, Computer Engineering
2018 — 2021
Lebanese american school
High school deploma
2006 — 2010
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