Mustafa Alshami
Network Maintenance Supervisor at Comcast Cable
- Role
- Network Maintenance Supervisor at Comcast
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Mustafa Alshami
Telecommunications professional with a proven track record of growth from Residential Technician to Network Maintenance Supervisor. Skilled in HFC and fiber networks, field operations, and outside plant construction. Passionate about leading teams, solving complex network challenges, and driving projects that improve reliability, performance, and customer satisfaction.
Experience
Network Maintenance Supervisor
May 2024 — Present · Humble, TX, US
Lead, train, and mentor a team of field technicians to ensure efficient execution of daily operations, proactive network maintenance, and rapid response to critical events.• Oversee construction projects within the outside plant (OSP) network, including plant extensions, system upgrades, and new hardline builds to expand network capacity and reliability.• Collaborate with construction partners and internal teams to coordinate fiber and coax infrastructure projects, ensuring compliance with quality, safety, and design standards.• Analyze operational data and team performance to identify trends, optimize productivity, and enhance customer satisfaction through effective process improvements.• Respond to customer concerns by identifying root causes, implementing corrective actions, and ensuring a high-quality customer experience.• Foster a positive and inclusive work culture by promoting teamwork, open communication, accountability, and professional development across a diverse workforce.
Education
Al-Mansour University College
Associate's degree, Communication and Media Studies
2011 — 2013
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