Mustafa Hassan
IT Support Specialist
- Role
- Benefits Specialist at WTW
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Mustafa Hassan
As an aspiring IT Support specialist, my enduring passion for technology has been a…
Experience
Benefits Specialist
Sep 2024 — Present · San Diego, CA, US
Managed 20-25 remote support calls daily, resolving technical issues like website navigation and password resets.• Documented and tracked support tickets in CRM system for timely client issue resolution.• Provided step-by-step guidance over the phone, achieving 95% first-contact issue resolution and high client satisfaction.
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