Muskan Singh
User Experience Specialist @Walgreens Boots Alliance
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WORK HISTORY
User Experience Specialist @Walgreens Boots Alliance
Nottingham, GB
Analysed 100+ daily user interactions to identify pain points, behavioural patterns and clarity issues across digital journeys- Collaborated with CRM, content, marketing and product teams to improve messaging, reducing repeat contact rates- Translated user feedback into actionable improvements that enhanced navigation clarity, and task completion- Worked reactively in a fast-paced environment, validating resolved touchpoints with 95–100% QA accuracy.
EDUCATION
BrainStation
UI Design Certification , User Interface design
National Institute of Fashion Technology India
Bachelor of design, Visual Communication
University of Nottingham
Master of Science - MSc, Human Computer Interaction
ABOUT MUSKAN SINGH
I’m a UX Designer and Researcher with an MSc in Human–Computer Interaction (Distinction) from the University of Nottingham and 2+ years of experience designing intuitive, user-centred products across fintech, edtech, and e-commerce.I’m passionate about creating experiences that feel seamless and grounded in how people actually think and behave. My work blends UX design, psychology, and research, most recently explored in my ACM CUI 2025 paper, “Exploring the role of metacognitive abilities and trust in interaction with Generative AI.”I’m currently seeking opportunities in UX Design, where I can bring strong problem-solving, cross-functional collaboration, and evidence-driven design to meaningful products.Skills: UX Design, UI Design, UX Research, Prototyping, Wireframing, User Flows, AI Tools: Figma, Adobe Creative Suite (XD, Illustrator, Photoshop), Miro, Tableau, SPSS
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