Muskan Sanskriti

Customer Relationship and Administrative Manager @Kmn Biotech

Begusarai, IN

Strengthened client relationships by providing personalized support and ensuring seamless communication, leading to a 10% increase in customer retention rates.• Expanded client base by 5% through strategic engagement with schools, colleges, and government entities, effectively pitching the value of scientific instruments and power inverter batteries.• Designed and implemented inventory management systems, reducing stock discrepancies by 20% and ensuring timely fulfillment of customer orders.• Delivered exceptional customer service by addressing inquiries promptly, resolving complaints efficiently, and enhancing customer satisfaction scores by 10%.• Facilitated seamless communication between clients, suppliers, and internal teams, ensuring timely delivery of products and resolution of queries.• Tracked and analyzed customer feedback, identifying trends and implementing improvements to enhance service delivery and satisfaction.• Scheduled and coordinated client meetings, product demonstrations, and training sessions, fostering stronger customer engagement and trust.• Organized and streamlined administrative operations, including order processing, record maintenance, and compliance with government tender requirements, enhancing overall efficiency.• Streamlined administrative processes, including order tracking, invoice management, and documentation, improving operational efficiency by 15%.