Muskan Khatri

Customer Service Representative @Loblaws City Market

Toronto, ON, CA

Provide excellent customer service by assisting shoppers with inquiries, concerns, and requests.Possess a good understanding of the store\'s products, promotions, and services.Assist customers at the checkout by scanning items and processing payments.Handle customer returns and exchanges according to company policies.Monitor and restock shelves to ensure product availability and maintain store appearance.Conduct price checks and address pricing discrepancies.Resolve customer complaints and issues, escalating when necessary.Ensure safety and security by following company protocols and reporting concerns.Accurately count and handle cash and process refunds.Collaborate with other store employees to provide a seamless shopping experience.Assist in maintaining store cleanliness and organization.Stay informed about company policies, procedures, and guidelines.Participate in training programs and stay updated on operational changes.Inform customers about promotions, sales, and loyalty programs.Follow health and safety guidelines, including food safety regulations.Maintain records of transactions, returns, and customer interactions as required.