Muskan Bhatnagar
Customer Service Representative @Diligenta - a subsidiary of Tata Consultancy Services
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WORK HISTORY
Customer Service Representative @Diligenta - a subsidiary of Tata Consultancy Services
Scotland, GB
Deliver precise and helpful information to policyholders and financial advisers regarding Prudential\'s pension products.•Delivered accurate and timely information to over 50 policyholders and financial advisers daily regarding Prudential\'s pension products, achieving a 95% customer satisfaction rate.•Collaborated with cross-functional teams to streamline customer communication processes, reducing average response time by 15%.•Utilized CRM tools to track and document over customer interactions monthly, ensuring 100% accuracy in record-keeping and compliance.•Recommended process enhancements that increased customer retention rates by 10% over three months.
ABOUT MUSKAN BHATNAGAR
PR and Communications professional with 6+ years of experience across media relations…
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